Welcome to Ghorky LLC’s Frequently Asked Questions page! Below are answers to some of our customers’ most frequently asked questions. If you don’t find the information you need in this article, please feel free to contact us.
- How do I place an order?
You can easily place an order through our official website. Browse your favorite products, select the quantity, and then click “Add to Cart.” After completing your shopping, go to your cart and follow the prompts to complete the checkout process.
- What payment methods are available?
We accept a variety of payment methods, including:
Credit cards (Visa, MasterCard, American Express, Discover)
Debit cards
- How long does it take to process my order?
Your order will be processed within 1-2 business days after confirmation. Once processed, you will receive an email with tracking information.
- How long does it take to ship my order?
Shipping time depends on your location and the shipping method you choose. Standard shipping typically takes 3-7 business days, while expedited shipping is faster. However, specific shipping times may be affected by holidays and other uncontrollable factors.
- How do I modify or cancel my order?
If you wish to modify or cancel your order, please contact our customer service team as soon as possible (contact details below). Please note that once an order has begun processing or has been shipped, modifications or cancellations are not possible.
- What should I do if there is a problem with the product?
If you receive a damaged or defective product, please contact us within 7 days of receipt. Please provide your order number and a photo of the product, and we will provide you with a solution, including a refund or replacement.
- How do I request a refund or return?
Please see our Refund and Return Policy for details. You can request a return within 30 days of receiving the product.
- How do I contact customer service?
For further assistance or inquiries, please contact us as follows:
Phone: +1 (251) 350-5204
Email: jose@ghorky.store
Our customer service team will be happy to assist you.